Our news stories can be in the form of e-shots, ‘white papers’ or social media commentary, but we will not comment on trivial matters – you will not see us mentioning on what type of coffee we are drinking whilst waiting for a train! You can catch up on our previous commentaries below.
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Working From Home – the need for enhanced call compliance
Volumes of calls into contact centres are reported to have increased 700% across a number of industries, but particularly in the mortgage sector where lenders have seen requests for payment…
Working From Home – the need for enhanced compliance
In the current climate, it is not surprising that contact centre staff are being sent home. Traditionally working in close proximity to each other to generate positive sales or service…
Regulatory challenges of working from home
Business managers globally are facing the dilemma of trying to decide if their business is ‘essential’ or not and whether they should stay open or not. At the same time…
P2P funders seek access to independent reviews
Over the last 12 months the loan based P2P industry has seen substantial change – partly driven by the many high-profile platform failures, coupled with the resulting contagion in the…
Rockstead – Staffing Services in 2020
We are very wary of random statistics predicting annual market outturns, especially at the start of a year, but the early 2020 signs indicate that pent-up demand might finally be…
NPL trades are not dead
Some commentators have suggested that 2020 will be a quiet year for portfolio trades, on the basis that any holder of an asset who might have been minded to dispose…
The cost of compliance failure
The FCA website shows the level of fines imposed during 2019 currently stands at a shocking £392 million. That number is significantly up from £60m in 2018 and £229m in…
Mortgage lending – managing workflow and margins
2019 has been an interesting year for mortgage lenders and despite generally pessimistic predictions at the end of 2018, most lenders we work with seem satisfied with their net book…
Car Loans – mis-selling exposed?
Since the passing of the deadline for the submission of PPI mis-selling claims, the popular media and trade press have been awash with suggested areas that Claims Management Companies [CMCs]…
Mortgage fraud on the rise
The year is shaping up to be a challenging one for many lenders. So far, we have seen a widening of criteria, increases in risk layering and loosening of underwriting…
Stress testing
The core thrust of the Bank of England annual cyclical stress test focuses on the 7 major UK banks and building societies who present a systemic risk to the stability…
Bank of England messaging
It is not surprising that many businesses, and the media, hang on every word that comes out of the Bank of England. It seems that the appetite for news in…
Peer to peer – ready for a shake up
The peer to peer [P2P] lending market has never been without controversy; despite being regulated by the FCA from April 2014 when it took over the regulation of consumer credit…
ABS Conference 2019 – thanks from our team
“We have been attending the ABS conference for many years and thanks to everyone that visited our stand in Barcelona last week. Our senior team was present to meet many…
Meet the team at the 23rd Annual Global ABS in Barcelona
We are pleased to announce that once again we will be exhibiting at the 23rd Annual Global ABS conference, taking place 11-13 June 2019, in Barcelona, Spain. Over 3,500 leaders…
Tackling Europe’s non-performing loans (NPLs)
Even though more than a decade has passed since the global financial crisis, many banks, particularly in the EU, have struggled with high levels of NPLs. These loans have a…
