Telecoms company annual AUP
The challenge
The client needed an annual AUP on consumer receivables and wanted specific expertise that their current provider could not provide.
Our approach
- We delivered subject matter experts to review workstreams
- We reviewed all necessary documents on site at client offices
- We carried out GAP analysis
Our delivery
- We identified significant gaps in policies and suggested improvements
- Improvements to workstream processes were implemented
- Client reported improved MI delivery internally following our project scope