Rockstead Group has expanded its support for businesses with the launch of a wholly owned subsidiary, Yabber Global. Yabber has been created to satisfy a specific need for audit and process improvement in customer contact centres.
Rockstead has a significant number of years’ experience helping various financial services businesses review their call centre operations in the UK, Ireland and across Europe. This work has driven the development of Yabber; our technology led solution enabling a more analytical approach to support our clients. The result is a system that enables clients to monitor 100% of customer interactions.
Using the Yabber ecosystem of multiple AI engines, we produce more accurate feedback than is currently being achieved in the market. The process is technology based, but is supported by a team with 20+ years of experience running BPO’s and Contact Centres globally for regulated companies. That experience means they can interpret result outputs, help with compliance solutions, and suggest ways of improving sales and customer outcomes.
The use of multiple AI engines already allows us to work with over 100 languages and dialects. The Yabber software features the ability to monitor and transcribe 100% of call recordings, analyse transcribed data to enable a holistic overview of what is or is not being said and the ability to track in granular detail individual, team or campaign performance.
Give us a call to see what Yabber can do for your business; or request a demo.
Yabber complements the existing Rockstead independent review and analysis business and both sit within Rockstead Group. Click on the weblinks below to see how we can help your business in 2019: