Post-acquisition services

Whether by collective or shared investment, creating an alignment of interest with the servicer is what detailed contracts or Joint Ventures aim to achieve when considering taking on Non-Performing Loan (NPL) portfolios. Based on our experience reviewing servicers, frequently this is not the case despite the goodwill of both parties, mainly due to potential conflicts […]

Audits can improve sales results

With so much attention now being focused on advised sales processes, particularly when applying for a product by phone via a call centre, a compliant audit procedure is essential. But that audit procedure itself can also help improve sales results, if utilised correctly. First, ensuring that sales staff provide information in a way that is […]

The “rise and rise” of the Chief Data Officer

Any holder of mortgage portfolios will realise that correct and accurate data is one of their most valuable corporate assets. Compliance and regulatory initiatives continue to impose heavy burdens on financial firms, especially those with poor information management infrastructures. Many organizations would also agree that they lack the focus, skills, competency and possibly leadership to […]

Lenders Credit Appetite

The Bank of England recently published the results of its quarterly survey of credit conditions for Q4 2014. It shows some interesting responses from lenders as to what happened during the run up to the year end and some views of what may happen in the early part of 2015. The supply of secured and […]