what we do

Our core offering is providing independent reviews of loan portfolios. We have carried out reviews for investment banks, lenders, asset managers and investors on numerous companies, in different asset classes, since 2008.

In addition, we have helped new lenders coming to the market in applying for regulatory permissions, setting up systems, processes, writing manuals and policy documents. We have also seconded staff to help in start-up phase or with volume overload situations. Our services are developed and updated to reflect market conditions; we pride ourselves on being fleet of foot and able to respond to our clients’ needs and requirements.

Specific areas of expertise where we have helped clients are listed below, but our experience is wide, and we have provided support in many other different ways. If you are looking for anything that is not listed here, please do get in touch and we can discuss your requirements.

Specific areas that we can help clients with include:

Portfolio Review and Due Diligence

Bring clarity and control to your portfolio

Data integrity checks
Revaluations
Funding line renewals
Data cleansing
Re-underwriting
Arrears collection processes
Portfolio risk identification
Funding line provision
Title checks and verifications
Post-completion checks
NPL and loss mitigation
Pre-securitisation checks

Regulatory Compliance Service

Support and verification of your internal audit functions

Telesales compliance
Collections oversight
Customer service calls
Inbound call filtering
QC verification
Mystery shopping
Benchmarking services
Review of compliance returns
Complaints handling

Third Party Supplier Oversight

Be confident in your suppliers performance

Service level agreements reviews
Loan servicer reviews
Asset manager reviews
Debt counsellor audits
Introducer compliance checks
Litigation solicitor oversight

Staffing Services

When you need specialist staff

Underwriter placements
Collections oversight
Compliance verification
Professional litigation support
Servicer oversight
Customer services expertise
Interim management
Training
QC specialists

Consultancy Services

To support you with independent opinions

Risk policy reviews
Local market conditions reports
Evaluation of customer service levels
Deep dive loan assessments
Regulatory compliance opinions
Portfolio performance forecasts
Originator start up placements
Data integrity verification
GAP analysis

Contact Centre Monitoring

Contact

Monitors calls, webchat, bots, email, social media
Scores against identified compliance criteria
Provides meaningful MI
Measures customer service levels
Fully supported and flexible
Global solution
Available in 79+ languages and dialects
Go to Yabber Global

Portfolio Review and Due diligence
Regulatory compliance service
Third Party Supplier Oversight
Staffing services
Consultancy Services
Contact Centre monitoring

Portfolio Review and Due Diligence

[Bringing clarity and control to the portfolio]
- Vendor or Purchaser DD
- Deep dive loan assessments
- Funding line provision and renewals
- Re-underwriting
- Arrears collection processes
- Portfolio risk identification
- Pre-securitisation or pre-sale checks
- Data integrity checks and cleansing
- Revaluations
Regulatory Compliance Service

[Supporting your internal audit functions]
- Senior Managers and Certification Review – set up and measurement
- Regulatory application support
- Compliance returns reviews
- Collections oversight
- Treating Customers Fairly assessments
- Complaints handling reviews
- Customer service delivery support
- Mystery shopping
Third Party Supplier Oversight

[To give confidence in your suppliers’ performance]
- Loan servicer reviews
- Service level agreement reviews
- Asset manager assessments
- Debt counsellor audits
- Introducer compliance checks and monitoring
- Litigation solicitor oversight
- Supplier due diligence
Staffing Services

[When you need specialist assistance]
- Underwriter placements and secondments
- Collections support
- Compliance verification
- Customer service expertise
- Training
- QC specialists
- Resources to support volume pressures
Consultancy Services

[To support you with independent opinions]
- Risk policy reviews
- GAP analyses
- Portfolio performance forecasts
- NPL and loss mitigation
- Policy document reviews
- Business start-up support
- Project management
- Benchmarking assessments
- Expert witness services
Contact Centre Monitoring

This service is provided by Yabber Global. A powerful solution to measure 100% of customer interactions.
- Monitors calls, webchat, bots, email, social media
- Scores against identified compliance criteria
- Provides meaningful MI
- Measures customer service levels
- Fully supported and flexible
- Global solution
- Available in 79+ languages and dialects
- Go to Yabber Global

Independent review and analysis

What we do

Specific areas that we can help clients with include:

Portfolio Review and Due Diligence

Regulatory Compliance Service

Third Party Supplier Oversight

Staffing Services

Consultancy Services

Contact Centre Monitoring

Portfolio Review and Due Diligence

[Bringing clarity and control to the portfolio]

Regulatory Compliance Service

[Supporting your internal audit functions]

Third Party Supplier Oversight

[To give confidence in your suppliers’ performance]

Staffing Services

[When you need specialist assistance]

Consultancy Services

[To support you with independent opinions]

Contact Centre Monitoring

This service is provided by Yabber Global. A powerful solution to measure 100% of customer interactions.

Useful links

Latest update

Lifetime mortgage providers under the regulatory spotlight

Contact details